the fortress resort & spa
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Best Rate Guaranteed
Book Direct Benefits
  • Up to 5% Off on Room Rate
  • 25% Off Spa
  • 25% Off F&B
  • Best Rate Guaranteed
  • High-Tea Platter for Two (Valid for 2-Night Stays)
  • Complimentary Room Upgrade *
  • Early Check-in, Late Check-out *
  • Free Cancellation up to 7 Days Before Arrival (Summer)
  • Free Cancellation up to 18 days (Winter)
*Subject to Availability
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The Fortress Resort and Spa

Best Rate Guarantee &
Direct Privileges

When you book directly with The Fortress Resort & Spa, you’re guaranteed the lowest available rate online, plus exclusive benefits that third-party platforms can’t match.

If you find a lower publicly available rate for the same room, dates and booking conditions on any third-party website within 24 hours of booking directly with us, we’ll match it and give you an additional 10% discount on your stay.

How to claim

  1. Secure your luxury stay in Koggala on our official website.
  2. Note the lower rate and take a screenshot of the competing third-party website within 24 hours of your reservation.
  3. Complete our quick online claim form with your reservation details and proof of the lower rate.
  4. We will review your submission promptly and adjust your rate accordingly.

Direct booking privileges

  • Up to 5% Off Direct Bookings
  • 15% Off Spa
  • 15% Off F&B
  • Best Rate Guaranteed
  • High-Tea Platter for Two (Valid for 2-Night Stays)
  • Complimentary Room Upgrade (Subject to Availability)
  • Early Check-in, Late Check-out (Subject to Availability)
  • Free Cancellation up to 18 days (Oct – May – Winter Period)
  • Free Cancellation up to 7 Davs Before Arrival (June – Sept – Summer Period)

terms & conditions

  1. Price Match is available during the room selection stage of the booking journey, before the reservation is completed and payment is made.
  2. It applies only to bookings made directly through www.fortressresortandspa.com.
  3. Once a booking is confirmed, Price Match will no longer apply. Any rate discrepancy identified after confirmation will be handled under The Fortress Resort & Spa’s Best Rate Guarantee policy.
  4. To qualify for Price Match, the third-party rate must:
    1. Be for The Fortress Resort & Spa, with the same room type, stay dates, number of guests and rate plan.
    2. Have the same cancellation and refund conditions.
    3. Include the same meal plan, benefits and other inclusions.
    4. Be publicly available and bookable online at the time of comparison.
  5. Rates are compared against a selected range of third-party travel websites. The websites included may vary depending on the market.
  6. The Fortress Resort & Spa does not guarantee that every third-party website or Online Travel Agency will be included in the comparison at all times.
  7. The availability of Price Match is subject to system connectivity, data accuracy and the visibility of third-party rates.
  8. Third-party rates are obtained from external platforms and may change without prior notice.
  9. The Fortress Resort & Spa is not responsible for discrepancies arising from delayed rate updates, currency conversions, rounding differences or third-party display errors.
  10. Price Match will be applied only when the lower eligible rate can be verified in real time during the booking process.
  11. Price Match is a pre-booking enhancement to The Fortress Resort & Spa’s Best Rate promise.
  12. If a lower eligible third-party rate is not identified during the booking process, guests may submit a claim under the Best Rate Guarantee, subject to its applicable terms and conditions.
  13. The Fortress Resort & Spa reserves the right to amend, suspend or withdraw the Price Match feature at any time without prior notice.
  14. All Price Match decisions made by the system are final at the time of booking.

CLAIM YOUR BEST RATE

By giving your confirmation you explicitly give consent for us to store and use this information to service your requests.

If you do not consent we will not store any personal information and will only send an email with the relevant details in order to service your requests.

* Required Fields

Frequently Asked Questions

Yes. Booking directly through our official website guarantees our lowest available rates online, backed by our price match promise and exclusive direct benefits.

Yes. If you find a lower rate for the same room and dates on another website within 24 hours of booking direct, we will match the rate and provide an additional 10% discount.

The most reliable way to secure the best rate for The Fortress Resort & Spa is through our official website, where we guarantee pricing transparency and price matching.